Sony Ericsson Xperia Active Review

In this review

The Sony Ericsson Xperia Active is a tough smart phone running Android 2.3. It’s water resistant and dustproof, and boasts microSD expansion and a 5-megapixel camera capable of shooting 720p HD video.

Contract prices for the Xperia Active weren’t available at the time this review was compiled, but SIM-free the phone will cost you around £250.

most modern smart phones tend to conform to pretty rigid stereotypes. the race to produce the thinnest and lightest device shows no signs of abating, but it’s often forgotten that not everyone desires a svelte handset.

As the Motorola Defy proved a few months back, there’s room in the market for a smart phone that can withstand the rough and tumble of the outdoor world. the Xperia Active takes this to the next level, and small screen aside, it trumps Motorola’s rugged Android phone in almost every regard.

It’s chunky, but otherwise perfectly pocket sized. We’re also impressed with the fact that it’s running Android 2.3, as well as the latest version of Sony Ericsson’s much-improved Timescape user interface.

Add in 720p video recording and a super-responsive touchscreen, which works even when covered in water, and you’ve got the dream smart phone for lovers of the great outdoors.

After a poor start with the Xperia X10, Sony Ericsson has been surprisingly quick to ensure its phones are running the latest version of Android. the Xperia Active comes with Gingerbread installed, and what’s more, it’s a very recent iteration — 2.3.4, to be exact.

Xperia Active Interface The Xperia Active is sporting Android 2.3, with Sony Ericsson’s Timescape UI sitting neatly on top.

This update includes the ability to make video calls using the Google Talk app and the phone’s front-facing camera, as well as other minor bug fixes and enhancements.

As well as Android 2.3, the Xperia Active is running a modified version of Sony Ericsson’s own Timescape user interface. We’ve already seen this on the Xperia Ray and Xperia Arc S, and we came away very impressed with the improvements.

Xperia Active keyboards Because of the Active’s small screen, the default keyboard is alphanumeric (left), but qwerty is available too (right).

For example, the inclusion of swipe-to-type functionality in the onscreen keyboard is a real bonus. on the Active — which has a quite a small display — this proves to be invaluable. we also like the fact that you can now take a screenshot of your phone’s display via a menu command. Apple’s iPhone and iPod touch have boasted such a feature for ages, but very few Android devices have it.

Speaking of the small 3-inch screen, we’re pleased to report Sony Ericsson has made some changes to the user interface to make it more manageable. the ‘smart corners’ concept — first seen on the Xperia Mini — is back with a vengeance, and it allows you to tag four different application shortcuts to each of the display’s four corners.

It’s a fantastic system that not only saves time, but makes the phone’s UI feel more intuitive. You can have all of your communication shortcuts — such as text messages, email and your dialer — tied to the top-left corner, while your media links — music, YouTube, gallery and camera — can be pinned to the top-right.

That means you can have access to 16 different apps using the smart corners interface alone — and that’s not to mention the number of shortcuts and live widgets you can spread across the handset’s five home screens.

Like the Motorola Defy, the Xperia Active is a smart phone that has been designed to survive the trials and tribulations of the outdoor world. it has the coveted IP67 certification, which means that it’s water resistant and dustproof.

Xperia Active waterproof tea test The Active is designed to withstand being soaked in water — or, should you be very clumsy, your cuppa.

Unsurprisingly, this level of protection from the elements has resulted in a pretty chubby handset. while the Xperia Active isn’t a beast in terms of overall size, its thickness is a whopping 16.5mm.

Xperia Active battery Like some kind of mobile Russian Doll, the Xperia Active comes apart in different stages.

This is largely due to the three-stage battery cover, which is designed to keep out water and dust particles. the rubberised back cover reveals a secondary cover when it’s removed, and this provides a watertight seal around the handset’s delicate innards.

The USB socket and headphone port are protected by sealed covers when they’re not in use. Impressively, the phone prompts you to check these covers are in place after you’ve removed your USB cable or headphones, to ensure they don’t get left open accidentally.

Xperia Active USB cover The USB and headphone sockets are both covered by watertight seals, and the phone even reminds you to close them after use.

While it’s almost twice the thickness of the Samsung Galaxy S2, the Xperia Active doesn’t feel like a porker. in fact, it rests quite comfortably in the hand, and will slip into most pockets without too much fuss.

We’re slightly less keen on the fluorescent orange trim, which runs around the edge of the phone. it calls to mind some of the questionable design choices Sony Ericsson made when its Walkman phone range was first doing the rounds many moons ago.

Xperia Active covers If you fancy a bit of a change, you can swap the default black battery cover for a pearl white option.

While you’re unable to rid yourself of that slightly obnoxious orange plastic, you can change the battery cover. the Xperia Active comes with a pearl white cover in the box, but it doesn’t feel as rubberised as the black one. we preferred the default cover, but it’s all down to personal preference.

It’s also worth noting that the Xperia Active comes bundled with an armband accessory. during your outdoor pursuits you can insert the phone into this and view the screen through the transparent panel.

the Xperia Active’s LED back-lit LCD screen has a resolution of just 320×480 pixels. However, this is crammed within a 3-inch panel, so the low resolution is less of an issue.

Xperia Active waterproof screen Amazingly, the Active’s screen remains nippy and responsive even when covered in water.

Like the Xperia Arc S and Neo, the Active features Sony Ericsson’s Mobile Bravia engine, which enhances the quality of the screen. the LCD panel is of a surprisingly decent quality, with excellent viewing angles, good colour balance and pleasing brightness.

As is the case with all of Sony Ericsson’s Android devices, the Active uses a capacitive touchscreen. It’s nippy and responsive, and furthermore, it works brilliantly even when wet. most capacitive screens struggle when moisture is involved, but the Active’s has been designed to operate even under the dampest conditions.

We were initially sceptical about this claim, but a quick dip in a bowl of water proved it to be accurate. Even when your finger is wet and the screen is covered in droplets, the responsiveness of the display doesn’t falter.

Another pleasant surprise is that the Xperia Active is packing a 1GHz processor, backed by 512MB of RAM. most rugged phones make a trade off, sacrificing technological grunt for durability, but the Active bucks that trend.

Xperia Active armband An armband is included in the box, allowing you to strap the Active to the limb of your choice during workout sessions.

While a 1GHz CPU isn’t groundbreaking when compared to dual-core monsters such as the LG Optimus 2X and HTC Sensation, it lends the phone a nippy and responsive feel. much of this will be down to the fact that the chip is only having to deal with 320×480 pixels, rather than the 480×854 that the similarly-specced Xperia Play has to cope with.

Xperia Active benchmark scores The Xperia Active’s AnTuTu Benchmark score is respectable rather than amazing, but the phone feels quick enough during use.

The Xperia Active comes with just over 300MB of app storage to play with, and a 2GB microSD card. You can obviously replace this with a larger version if you feel the need, and the phone accepts cards of up to 32GB in size.

with a camera resolution of 5 megapixels, the Xperia Active has parity with the newly-announced Galaxy Nexus. However, as any digital photography expert will tell you, megapixels aren’t everything.

Xperia Active photo test outside Not many mid-range phones can boast a 5-megapixel snapper of this quality.

The quality of the shots taken by the Xperia Active are decent enough, but they often lack colour and can seem a little dim. on the upside, there’s autofocus capability (plus the power to control where you focus using the touchscreen) and a powerful LED flash.

Xperia Active photo test closeup Autofocus makes close shots possible, but they can be dim when the flash doesn’t fire.

Video recording fares better: 720p is on the cards (something that even the Samsung Nexus S couldn’t muster) and the footage is decent. Having HD video capture on a phone of this type is fairly unusual, and it’s sure to come in handy during some of your more daring outdoor excursions.

The Xperia Active ticks all of the important boxes when it comes to wireless connectivity. You’ve got your usual 3G and Bluetooth, and Wi-Fi access covers the b, g and n standards.

Xperia Active web browser The 1GHz CPU means Flash support is available in the Active’s browser, but the small screen makes it hard to read detailed sites.

Battery life is a little disappointing, given the ‘go anywhere’ remit of the device. like so many smart phones out there, you’ll probably need to charge it at least once a day. the danger here is that if you’re on a camping trip, you may not have access to a power point.

Careful conservation of your battery power will naturally extend the stamina of the Xperia Active, but personally speaking, we’d have liked to have seen a larger capacity power cell than the 1,200mAh one included.

With Android 2.3, a highly responsive screen and all-weather work ethic, the Xperia Active is probably the best phone we’ve yet seen that is aimed at lovers of the outdoors.

Xperia Active lanyard hook For a mid-range handset, the Xperia Active certainly packs in a lot of tech.

For once, durability doesn’t come at the expense of functionality. the Xperia Active’s small 3-inch screen is the only aspect of the phone that you could accuse of being lacking when compared to its Sony Ericsson brethren, but everything else is either on par, or exceeds expectations.

Naturally, if you don’t intend to test the Xperia Active’s water and dust repellent powers, then you might be better off considering an alternative device, such as the Xperia Neo or Xperia Arc S. both of these have larger displays and a less chunky profile, making them the more sensible choice for your average city dweller.

For those of you who heed the call of nature and want a smart phone with the ability to withstand whatever the world throws at you, then the Xperia Active is highly recommended.

How to Jailbreak your iPhone 3G / 3GS OS 3.1.3 and iPod Touch using Spirit

With the new version of Spirit you can Jailbreak your iPhone and iPod Touch firmware 3.1.3. Download the files after the break…

Spirit is an untethered jailbreak for iPad, iPhone, and iPod touch on the latest firmwares. Spirit is not a carrier unlock. if you currently are using a tethered jailbreak, you have to restore to use Spirit. do not upgrade if you use an unlock on an iPhone 3G or 3GS. (You can, however, restore to 3.1.2 if you have SHSH blobs for that version.)

any iPad, iPhone, or iPod touch on firmware 3.1.2, 3.1.3, or 3.2. An activated device: one not stuck on the Connect to iTunes or Emergency call screen. any version of iTunes 9 (including 9.1.1). Syncing with iTunes before trying this highly recommended.

iPhone 5 Release Date: Droid Razr vs. Galaxy Nexus vs. Galaxy S3 – Which Smartphone Wins?

Not only is it rumored to sport a new thin-tapered design which will allow for a bigger screen and lighter feel, it is also one of the last projects the late Steve Jobs was putting all his energy into before his death.

One more impressive feature iPhone 5 is reported to have is the ability to be used on 4G LTE networks.

Android has already taken advantage of this technology but Apple has been holding off until it is perfected so it can connect its smartphone to these networks by using a more compact antenna.

One thing is for certain, smartphone producers such as Motorola and Samsung who create handsets for Android OS are leaps and bounds ahead of Apple at this point in terms of hardware.

The upcoming Galaxy Nexus made by Samsung completely outclasses the current iPhone 4S in that department.

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And customers will not have to wait until 2012 to get their hands on this device.

The flagship phone for Android’s new Ice Cream Sandwich OS will launch sometime in November.

It includes impressive hardware with its 4.65-inch AMOLED display and 1.2GHz processor. It also features 1GB of RAM and Android Beam, a NFC powered capability which allows users to transfer media by touching phones together.

Motorola’s new Droid Razr should also not be overlooked as it will be the world’s thinnest smartphone at 7.1mm thickness. It also includes a 1.2GHz processor and 1GB of RAM. along with that, its front facing camera is rumored to be quite impressive and outdoes the iPhone 4S’s.

Both of these smartphones seem like valid competitors for the iPhone 4S, but for the iPhone 5 the Samsung Galaxy S3 seems like the likely rival.

The successor to the Galaxy S2 is rumored to have a 2.0GHz quad-core processer along with 1.5GB of RAM and 32GB of internal memory. It also will have a 4.65-inch Super AMOLED 3 display.

The long awaited 6th generation iPhone will either be named the 5 or 6.

Apple is rumored to be using an A6 quad-core processor for this device along with giving it a thinner design similar to the 3GS and larger display to compete with Android’s handsets. Detailed specs for the next iPhone are not available at this time.

The Associated Press: The top iPhone and iPad apps on App Store

The top iPhone and iPad apps on App Store

App Store Official Charts for the week ending Oct. 17, 2011:

Top Paid iPhone Apps:

1. Words with Friends (Newtoy inc.)

2. Angry Birds (Clickgamer.com)

3. Where’s my Water? (Disney)

4. Fruit Ninja (Halfbrick Studios)

5. Camera+ (tap tap tap)

6. Scribblenauts Remix (Warner Bros.)

7. Angry Birds Seasons (Rovio Mobile ltd.)

8. Flashlight (i4software)

9. Hanging With Friends (Zynga)

10. my Secret Folder (Bright Artificial Intelligence Ltd)

Top Free iPhone Apps:

1. Find my Friends (Apple)

2. NYTimes (The new York Times Company)

3. Stupidness 3 (Ming Liang Chien)

4. iTunes Movie Trailers (Apple)

5. Facebook (Facebook, inc.)

6. Flashlight. (Latter-Day Apps)

7. Jump Out! (Avallon Alliance ltd.)

8. iNstein College (AlphaWeb plus LLP)

9. Contract Killer: Zombies (Glu Games inc.)

10. Twitter (Twitter, inc.)

1. Scribblenauts Remix (Warner Bros. )

2. Where’s my Water? (Disney)

3. Siegecraft (Crescent Moon Games)

4. Living Earth HD (World Clock and Weather — Moshen Chan)

6. Jaws Revenge (Fuse Powered inc.)

8. Bejeweled 2 + Blitz (PopCap)

10. Sky Gamblers: Rise of Glory (Namco Networks America inc.)

1. Facebook (Facebook, inc.)

2. my Sketch (Miinu)

3. Mouse Maze Free Game (Top Free Games)

5. Traffic Rush (Donut Games)

6. Pandora Radio (Pandora Media, inc.)

7. Netflix (Netflix, inc.)

8. Google Earth (Google)

9. PES 2012 – Pro Evolution Soccer (Konami Digital Entertainment GmbH)

10. tiny Pets (TinyCo, inc.)

(copyright) 2011 Apple, inc.

Copyright © 2011 The associated Press. all rights reserved.

HD Ringtone Creator Unlimited iPhone App – Ultimate iPhone Ringtone Maker « Entertainment Games Apps

HD Ringtone Creator Unlimited is the most efficient and powerful ringtone maker that allows you to easily convert your favorite music into ringtone. you can also record your own original ringtones or choose from HD quality ringtones. The users must have to choose song from your music library and select starting point & ending point. it supports extra-long 40 second ringtones and option to insert smooth fade in/fade out for professional touch.

Now, it’s possible to create unlimited ringtones at maximum quality. This uniquely designed application delivers sound like pop singers or rap artists by simply enabling “Voice Tuner”. you can also assign different ringtones to each & every caller, so that unique ringtone will play for every friend in your phonebook. Make use of some advanced & latest controls like visual waveform preview and fade in / fade out controls to create some amazing ringtone. Make ringtone for your friends or other family members with complete ease.

HD Ringtone Creator Unlimited App on iTunes

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iPhone 4S Siri multimillion sales bonanza backs Steve Jobs’ vision

by bill Palmer

The iPhone 4S with Siri has sold a million units online in twenty-four hours, four million by the end of its first weekend in stores, and several million more by now. Another Apple product, another big seller, another popular hit product. those who don’t get why Apple products tend to do well, a group who are small in number yet somehow manage to control most of the technology related headlines at most publications, are eager to write the 4S off for the same “I don’t get it” reasons: people who buy Apple products are fashionistas, iSheep following the herd, brand-loyal fanboys, Steve Jobs worshippers completing a religious ritual. The people who write these dismissive headlines, it seems, just can’t find anything of value in Apple products. an objective analysis reveals that it’s because they tend to be the kind of geeks who place little to no value on things like usability, practicality, or understandability – precisely, and not coincidentally, the exact same thing the mainstream is looking for. But the iPhone 4S is a different beast. In fact, it’s different because it’s so similar to the last one. an that makes the 4S in a comparatively unique position to demonstrate that it’s Steve Jobs’ consumer centric vision that’s made Apple products so popular with the non-geek majority…

Siri is the headlining feature of the iPhone 4S, and rightly so. It’s easy to use. It’s useful in practical ways. It’s fun, too. But it’s not the primary driver of iPhone 4S sales. instead these record setting sales the 4S is enjoying are based on the fact that, well, Apple came out with a new and better iPhone. The fact that it looks just like the old one means that no one is buying it for fashionista reasons, as the geek headline writers would love to claim. No one’s buying it so they can feel superior or trendy when they’re seen with it in public, as the geeks always posit about Apple users; that’s not possible here, as the 4S is physically indistinguishable from the previous iPhone 4. So why are people buying the iPhone 4S in droves?

For one thing, it’s the first iPhone to arrive on three carriers in the United States. Verizon customers largely turned up their nose at the late arriving Verizon iPhone 4, saying that they would instead wait until an iPhone arrived on Verizon at launch; it turns out they meant it. Sprint customers swore up and down that they would never buy an iPhone until it came to their favorite carrier; they meant it too, and now they’re snapping up the Sprint iPhone 4S after waiting patiently for four-plus years. iPhone 3GS users on AT&T are butting because they’re upgrade-eligible, and because they’ve judged the iPhone 4S, whose internal hardware specs surpass the iPhone 4 in a number of ways, to be worth the investment. Various prominent BlackBerry users have taken to Twitter to complain that their BlackBerry Messenger compatriots have switched to the iPhone 4S, pointing to an ongoing switcher trend as well. And yes, some iPhone 4 users are upgrading to the 4S even though it means paying extra because they’re not yet upgrade-eligible, to an iPhone which looks exactly like the one they’re upgrading from, either because they like Siri or because they like the internal spec upgrades.

Steve Jobs always believed that making great products which were suitable for mainstream consumers was enough, and that the kind of hackability and homebrew programmability sought out by the geeks wasn’t worth concerning himself with. Geek headline writers, who only focus on the latter, never understood what Jobs was trying to do and never understood why mainstream consumers bought his products in such large numbers, writing off Apple products as useless fashion accessories. But the iPhone 4S, by not representing a new hardware trend, by not making the old iPhone look outdated, and by setting sales records anyway, proves otherwise. Consumers aren’t buying the iPhone 4S to look cool. But then they weren’t buying the last four iPhone models to look cool either. The geeks don’t get that, and having no concept that ease of use is a virtue or a relevant buying factor for the mainstream, perhaps never will. But Jobs’ vision, whereby he was convinced he could build mainstream-oriented products and sell them to the mainstream while bypassing undue geek influence over those purchases in the process, gets yet another boost the similar-yet-solid iPhone 4S disproves the notion that it was ever about fashion, trendiness, or any of the other blind stabs in the dark which the geekiest one percent always grasped at as they failed to grasp the simple fact that Jobs understood the mainstream 99% of consumers in a manner they never could. Here’s more on the iPhone 4S.

tell your friends:

Small yet perfectly formed – Pioneer’s new range of Slim AV Micro Systems

Just announced by Pioneer is a new range of multifunctional AV systems. Small in size but big in functionality, the range can cater for most flavours of media, including Apple iPod and iPhone connectors, DVD, CD, AUX input, along with FM radio channels. In fact, everything you could dream of from an AV system.

In total there are three models released as part of the range, the X-SMC5, X-SMC3 and X-SMC1. each model boosts sleek looks with an all-in-one body and Apple’s AirPlay technology, allowing it to be used as a docking station for your i-device. The docking station itself is nicely integrated into the main body of the system, and smartly pops out at the touch of a button.

Taking up the minimum of space on your worktop, desk or bookshelf, the systems feature a small stand and speakers which grant surprisingly sharp performance. The 2x20w speakers are loud enough to be heard from across the busiest office or awaken you from the deepest sleep. for those who wish to keep their musical habits a more private affair, there are also ports to plug your headphones into.

Along with the docking station and speaker set-up, the AV systems include a number of technically-pleasing features. The AirPlay application allows users to stream music from their iTunes library held on any Apple device, PC or Mac through a WiFi connection. The Air Jam app (which is available for free in the iTunes store itunes.com/appstore/) allows up to four Bluetooth connected devices to create a collective playlist that can be played back through the AV system. very clever, although be prepared for a few arguments when it comes to choices of song.

Oh, and did we mention the AV systems can also be used as an alarm clock? indeed, the only worry you will have is deciding what format of media you will be woken up to…

For further information, visit pioneer.co.uk .

Say, When Did Apple Become An Enterprise Company?

Arik Hesseldahl, on Wednesday October 19, 2011, 9:45 am EDT

Perhaps it’s just that I haven’t dialed in to an Apple earnings call in more than a year since leaving my old job. But it sure sounded like a new thing to me when Apple CEO Tim Cook rattled off a list of large companies using the iPhone.

Here’s the direct quote taken from the transcript:

“IPhone continues to be adopted as the standard across the enterprise with 93 percent of the Fortune 500 deploying or testing the device, up from 91 percent last quarter and 60 percent of the Global 500 testing or deploying iPhone, up from 57 percent last quarter. a recent example of iPhone’s enterprise success is Lowe’s. Lowe’s is in the process of rolling out over 40,000 iPhones with a custom application to allow their store associates to execute real-time inventory checks, product orders and interactive customers with how-to videos.

Additional examples of companies around the world supporting iPhone on their corporate networks include L’Oreal, Royal Bank of Scotland, SAP, Texas Instruments, Jacobs Engineering Group, Tenet Healthcare, Jaguar Land Rover, Takeda Pharmaceuticals, Lincoln National and CSX Corporation. And of course, we’re thrilled to begin shipping iPhone 4S this month.”

And later a similar section devoted to the iPad:

“Every day, we learn about innovative new ways our enterprise customers are using iPad. The airline industry is a great example of the momentum we’re seeing. United Continental Holdings is putting iPads in every cockpit to replace heavy, paper-based flight bags. In Japan, All Nippon Airways is now using iPad in training programs for flight attendants.

Sonic Automotive is using iPad for customer check-in at the service department and also to provide analytics to regional managers. Aflac, Biogen and General Mills have developed internal apps that their field sales teams leverage daily, and technicians of Siemens Energy are bringing iPads along when they do maintenance work at the top of their wind turbines.”

It turns out it’s not a new thing exactly. Cook has recited similar lists on Apple conference calls before. But as recently as 2008 when BusinessWeek published its cover story “The Mac In The Grey Flannel Suit,” (which, full disclosure I worked on) Apple was generally considered an outsider in the enterprise IT business, and Apple products a novelty in the office. In broad brush strokes, Macs tended to show up at media and advertising companies and in the creative and marketing departments of other companies. The iPhone, and later the iPad, changed all that.

Here’s about as good an indication of that trend as ever I’ve seen: Intermedia, a company that operated a hosted Microsoft Exchange service for small and mid-sized businesses, said earlier this month, that among its 41,000 customers, 78 percent of them are using Apple devices to get their mail, contact lists and calendars.

Meanwhile look at all the companies that have developed enterprise applications for iOS: Salesforce.com, Netsuite, Citrix come immediately to mind, and Tidemark the business intelligence startup I wrote about yesterday, is iPad-ready from the start, and there are probably hundreds if not thousands of of examples I’m missing.

Apple has cumulatively sold 40 million iPads since its launch last year. Apple doesn’t offer much in the way of a data breakdown of how many of those are sold to businesses, but it almost doesn’t matter because in so many cases, people buy one and just take it to the office. when you hear the phrase “consumerization of IT,” which already feels pretty worn out to me, it refers mostly to people who want to use iOS devices at work, and to a lesser extent, Google’s Android. a recent survey of 750 IT managers found that the iPhone led the pack of personal devices used at work, followed by Android Phones and the iPad.

I probably shouldn’t be surprised, by all this, but when I heard Tim Cook list all those big companies using iThings to get things done it finally dawned on me: Apple is as much an enterprise story as it is a consumer one.

Why my parents don’t use Android

This week, my colleague James Kendrick completely annihilated ZDNet Editor-in-Chief Larry Dignan in the great Debate over Android growth.

This gave me a great deal of satisfaction, as this vindicates many of the things I have said in the past about Android.

Although I won the popular vote over Matt Miller in our previous iPhone 5 (cough) debate, TechRepublic Editor in Chief Jason Hiner gave the nod in that battle to Miller.

I felt like I was robbed.

Hiner believes that regardless of how much Android’s market grows, the iPhone and iOS platform is just too compelling for many users who are invested in the system to bail from.

No matter how strong an argument I presented against the iPhone 4S, millions of people are going to continue to buy iPhones in droves.

Personally I agree with Kendrick that Android’s momentum is too great to stop it in its tracks even for a company as powerful and influential as Apple.

The battle for user mindshare between two platforms have locked iOS and Android into an eternal combat which will generate competition and innovation in the mobile platform industry. That’s good for everyone.

That being said, while I am a fan and user of the Android platform, I still can’t recommend it to everyone yet.

Indeed, Android has made some incredible strides in functionality and usability since its first release in 2007. It has also managed to secure over a 40 percent market share as of the end of Q3 2011 and has along with iOS continued to erode what remains of BlackBerry’s once dominant position in the consumer space.

If the trends continue, by this time next year, RIM is likely to lose all of its consumer share to competing platforms, most of it by the hands of Google’s Android.

Despite the fact that I own an iPad 2 and a Mac, I use Android as my sole smartphone OS.

Both my wife and I have Android phones. I recently purchased a Droid Bionic and my wife is due for an upgrade from her original Motorola Droid next month. In all likelihood, she’s also going to get a Bionic or similar 4G LTE Android phone from Verizon.

Why? because we’re both heavily invested in the Google infrastructure for email and calendaring and we use a lot of Android apps.

While it’s true that many of the same types of Android apps exist on iOS, there is something to be said for familiarity. and that’s another reason why iOS users for the most part will stick with iPhones, this despite the advantages of 4G networks like Verizon’s LTE which only Android phones can take advantage of now.

But what about customers who have never owned a smartphone? what direction are they likely to choose? I think it depends on the requirements of the user.

Last week, my parents called me from their home in Florida and asked me what they should do about their cellphones. Apparently, my father dropped his accidentally in the toilet, and now his four-year-old plus AT&T “dumb” phone was dead. As a doornail.

My mother’s phone was equally ancient and despite the fact it was functioning, the voice quality and reception was awful.

So mom asked me what kind of phones they should get.

“you use AT&T now, right?”

“But you don’t have any contracts on either of the phones.”

“Is there any reason why you want to stay with AT&T as opposed to Verizon?”

“the Verizon plans are too expensive and we get educational discounts on the plans with AT&T.”

I had forgotten about that. My father, a retired dentist, teaches at the local dental school and my mother teaches Spanish at a local college. they get a really good plan discount, and they didn’t want to spend a ton of money on new phones either.

And while they could have gone with new “basic” phones, they wanted to get with the 21st Century. they wanted email and FaceBook on their phones.

Now, AT&T has a bunch of Android phones in their arsenal, but none of them in my opinion are as good as any of the ones Verizon currently offers. Plus, most of them are loaded with AT&T bloatware and the company is notorious for being slow about Android over the air updates.

Yeah, I could point them to Windows Phone 7.5 “Mango” devices, but despite their many years of experience with Hotmail accounts, I had just ported them over to GMail, and I wanted them to have access to large app ecosystems.

Mango is definitely a nice OS, but I’d prefer to give it time to mature before I give it the mom test.

I also thought about support issues. Sure, my parents are pretty sharp Baby Boomers, but if they encounter anything screwy with Android and Windows Phone  – which even someone like myself does occasionally — who exactly are they going to go to for support? the AT&T store? Do they call Motorola? Samsung? HTC?

Do they hunt down apocryphal threads on application compatibility issues on sites like XDA Developers?

No, they’re gonna call me. and because I use a Verizon Android device, it’s not necessarily going to behave or act like whatever random AT&T free Android device they’d end up buying. so I doubt I could help them at all.

So what did I do? I told them to walk into the AT&T store, renew their two year contract, and buy two iPhone 3GS phones (that they would get for free) with the basic data plans.

We debated whether or not they were going to go with the regular iPhone 4, but $99 per phone was still a bit expensive for seniors and they wouldn’t make use of Facetime nor were they interested in the Retina display or the better camera(s). for their purposes, the 3GS was perfectly fine.

I had already bought them a Wi-Fi iPad 2 for my mother’s birthday, and at their age, screen size is a big issue if you’re going to do browsing — it doesn’t matter how “sharp” the display is.

And since they had a few months experience with iOS already, there was definitely no point in introducing them to a new UI with Android or Windows Phone.

But the big decision maker? If something went wrong with their phone, or they had some problems using it, I could simply say “Go bug the Geniuses at the Apple Store.”

And I would be one hundred percent confident that the Apple Store would do a much better job of supporting them than I ever could.

Heck, if the Geniuses are good enough for Steve Wozniak, they’re good enough for retirees in Boca Raton.

And that at the end of the day is why my parents don’t use Android. Without a unified tech support organization to go to and being left at the mercy of employees at carrier retail store locations or random phone support representative, Android just doesn’t have the same value proposition for “everyone else”.

Sure, Android is great for tons of people like myself that like having bleeding edge technology, but not for people like mom and dad.

Android just fails the mom and dad test, period.

Is Apple’s superior tech support the frequent deciding factor in why many users go in the iPhone direction rather than Android? Talk Back and Let me Know.